Massage Therapist: Job Overview

Massage TherapistThe Massage Therapist administers professional massage and body treatments to our guests. They must have a thorough knowledge of numerous massage modalities, possess a general understanding of body treatments and be willing to train in our spa’s specific massage and body treatment offerings. They must possess excellent communication skills and can learn the product and service knowledge necessary to effectively provide wellness solutions to meet the needs of our guests. They must hold and maintain a current state license.

General Responsibilities

  • Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.
  • Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.
  • Effectively inform and educate our guests about specific wellness concerns.
  • Be flexible with your schedule, supporting the needs of the spa.
  • Properly care for equipment and use proper amounts of product to assist with cost controls.
  • Have complete knowledge and understanding of all services and products offered.
  • Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
  • Perform prep work, properly clean and restock room as required.
  • Communicate to management all occurrences involving staff or guests in the spa that require attention.
  • Actively promote the spa, treatments, services and retail, as well as programs, promotions and/or discounts available.
  • Handle guests’ questions and concerns professionally and courteously.
  • Provide accurate, appropriate and immediate responses to all requests by guests.
  • Possess the ability to work without direct supervision.
  • Maintain a positive attitude and contribute toward a quality work environment.
  • Regularly attend, participate in and support training and staff meetings for the spa.
  • Assist in all areas of spa operation as requested by management.
  • Communicate to management all occurrences involving staff or guests in the spa that require attention.

Job Qualifications Education:

  • High school diploma or equivalent.
  • Must hold and maintain a current state license.
  • Dual/Esthetic license a Plus.


  • Should be trained in some or all of the following modalities:
    • Deep Tissue,
    • Hot Stones,
    • Reflexology,
    • Shiatsu,
    • Sports Massage,
    • Prenatal Massage
    • Reiki
  • Minimum of 2 years’ experience in an upscale spa environment.
  • Must have enthusiasm and possess excellent customer service skills.
  • Enjoy working with people and possess a friendly and outgoing personality.
  • Excellent communication and listening skills, as well as basic computer knowledge.
  • Must be a team player

 Discretion / Independent Judgment

A Massage Therapist will be expected to work with guests and visitors to ensure satisfaction. A Massage Therapist must take initiative and get creative in resolving guest challenges and involve a supervisor only when previous methods have been unsuccessful.

ADA Information

Physical Requirements

  • Ability to speak and hear
  • Close and distance vision
  • Identify and distinguish colors
  • Frequent sitting with some walking and standing
  • Ability to lift 5 lbs.
  • Occasionally lifts/carries up to 15 lbs.
  • Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills
  • Able to reach hands and arms in any direction and kneel, stoop or crouch repeatedly

Working Conditions

  • Primarily indoor work setting
  • Varying schedule to include evenings, holidays and extended hours as business dictates


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